FAQ for Customers
What are your business hours?
Our Customer Service Specialists are available to assist you from 7:00 am-5:00 pm (PST), Monday-Friday and 7:00 am-11:00 am (PST) on Saturdays.
Who can I contact with questions about the website or my online account?
Please call 1-888-891-8807 and a Customer Service Specialist will be happy to assist you.
How do I request a due date change?
What payment methods do you offer?
ONLINE RECURRING PAYMENTS (Free of charge)
- Set up automatic payments by clicking Make A Payment
ONLINE ONE-TIME PAYMENT (Processing Fee: Up to $6.99)
- If you wish to make a one-time payment, click Make A Payment. Please note that a processing fee is not assessed in some states. Depending on the state you reside in, you may be assessed a processing fee of $6.99 by a third-party processor.
One-Time Payment options include the following:
- Bank Account – $5.99 fee per transaction
- Debit Card – $5.99 fee per transaction
- Pay with Cash (see more info below) – $4.99 fee per transaction
- Google or Apple Pay – $5.99 fee per transaction
- PayPal – $6.99 fee per transaction
- Venmo – $6.99 fee per transaction
- Cash App Pay – $6.99 fee per transaction
CASH PAYMENT VIA PAYNEARME SMART LINK
- Offered by most 7-11 convenience stores and Ace Cashing locations (cash only/account number bar code required). To obtain your account number bar code visit the Veros Credit Make A Payment or contact our Customer Service department toll free at 888-891-8807 for assistance in set up.
- Cash payment barcodes are also preloaded onto each billing statement once a profile has been created
PHONE PAYMENT (Processing Fee: Up to $6.99)
- Call 888-891-8807. Please note that a processing fee is not assessed in some states. Depending on the state you reside in, you may be assessed a processing fee of $6.99 by a third-party processor or Veros Credit.
MONEY GRAM (Processing Fee: $9.95 to $12.95)
- To locate your nearest MoneyGram location, click here. A fee of $9.95 to $12.95 may apply. Company: Veros Credit. Code: 4227
MAIL* (No Fee For Processing Checks)
- Veros Credit
Dept# RT112
P.O. Box 509014
San Diego, Ca 92150-9014
*Please include your payment stub in the return envelope provided in your monthly statement and allow up to 7 business days to be received.
**Veros Credit does not expect or require any particular payment method.
How can I reduce my principal balance?
What should I do if I do not receive my monthly statement?
You may access your monthly statement online by selecting the View Statements option. Monthly statements are mailed and available online about 15 days prior to the date your payment is due.
Will I receive my monthly statements electronically after I enroll in Autopay?
What are the insurance requirements?
Veros Credit requires you to maintain Comprehensive and Collision insurance covering loss or damage to the vehicle for the term of your contract with a maximum deductible of $500.00.
What address should I give to my insurance company?
The address is:
P.O. Box 924153
Fort Worth, TX 76124
Where can I send my insurance declaration page?
You may email your insurance declaration page to insurance@veroscredit.com
How do I change my address?
Please call 1-888-891-8807 and a Customer Service Specialist will be happy to assist you.
How do I get a payoff quote?
Please call us at 1-888-891-8807 (option 3, option 1) and one of our Customer Service Specialists will be happy to help you.
When can I expect to receive the title for a paid off account?
Titles are mailed out 15 days after the payment posts to the account.
What do I do if my vehicle is in an accident?
To begin the claims process, click here.